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Tips For Candidates

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Resume Advice from Carolyn The Intern

Last week I sat in on an interview tutorial with Melanie and Nadine, during which Melanie covered the basics of the candidate interviewing process and shared some insight that she has acquired over the years. Throughout college I have attended interview seminars and tutorials, but never one focused on giving the interview and it was quite enlightening. One of the focal points of the training was resumes, and stressing the importance of reviewing it to ensure that it is a complete and polished document.

HONESTY

I cannot stress enough that in today’s ever-growing world of technology, it essential to be truthful when crafting your resume. Besides the fact lying on your resume is grossly unethical, it will not go unnoticed for the following reasons. In our daily lives we appreciate, even rely on how advancements in technology have given us access to what seems like boundless amounts of information at our fingertips. Companies value and utilize this technology too – especially when looking to fill a role. It is very simple to contact a candidate’s former employer for more interest about the candidate. In addition, you risk outing yourself during an interview with a company and destroying your professional credibility. In summary it is better for all parties if candidates are honest on their resume.

OMMISION

Another common practice when writing a resume is omission. Leaving off a former position or degree is a red flag to recruiters and companies. This is not typically thought of as dishonest behavior; though purposely leaving off key information alludes to the fact that you have something to hide. If you are forth coming about an uncomfortable or negative experience your recruiter can discuss it with their clients, instead of the company finding  “skeletons in your closest” at a later point in the interviewing process.

CONSISTENCY

Be sure to match your LinkedIn profile and resume so that they provide the same information as well as any other paper or online bios. Controlling your image so that it is uniform across all public channels and documents is key. Companies and recruiters conduct extensive research and will inquire about inconsistencies.

Lastly always compared to every interview prepared with multiple copies of your resume and references.

Why too much eagerness looks like desperation

Advice to all candidates: enthusiasm and eagerness are wonderful and appealing attributes. I have warned in the past that low energy and an apathetic attitude (both in person and in writing)can certainly turn a client off so it’s always important for candidates to turn up the heat during an interview and let the enthusiasm for the role, the agency (company), and brand shine through.

That being said, too much enthusiasm and eagerness can be a negative. When asked by a client during an interview- “when can you start?”- the candidate should never answer “tomorrow!” Even if this is the case (perhaps the candidate is miserable in her job or is currently unemployed) it wreaks of desperation and can subconsciously and consciously make a potential employer feel that anyone could attract this candidate because she is “easy” to get.

Also a candidate, even if very eager, should definitely take some time to review the offer letter and ensure that all the terms are acceptable. I am not implying that a candidate should play hard ball or try to negotiate just to appear savvy or get the most bang for the buck out of the client but even the most eager of candidates should take the time to make sure that the final offer is good for them.

My point is that a candidate should definitely be enthusiastic during the interview process but also play it a bit cool so as to not seem too available in the eyes of the client. It is the same advice I would give to a girl friend before a date, and it works like a charm every time!

Why you should always do your “homework” before an interview

Last week at the Melanie Andersen Agency we finally settled into our new office in the Meatpacking District. Prior to last week we were in transition, moving from SoHo to Meatpacking. During the week I was able to experience the true atmosphere of our office filled with candidate interviews, new business development meetings, and research as well as sit in on my first weekly company meeting. This week we discussed candidate interviews.

Based on what I have gathered from my time at TMAA and from discussions with other professionals, I believe a key step in the interviewing process is sometimes neglected or taken for granted. All of our lives our parents and educators have told us to “do our homework,” the same applies in regards to interviewing. Research prior to any interview is imperative. As recruiters we will do our best when briefing you in the days before your interview with the company but it is up to the candidate to peruse the company’s website or other notable material/press releases. For example before you enter an interview, be sure to familiarize yourself with the company’s initiatives or goals, check out the latest media buzz/trends in their industry or the company’s direction over the past year. There are various reasons why research will benefit both you and the company you are interviewing with. 1) How can you express to the employer that you are the right fit for a role if you do not understand the company and and its values? 2) Research helps a candidate discern if the company and role are truly the right fit for their lifestyle, and 3) By researching, a candidate assures a company that in the beginning steps they have all ready taken a interest and value the opportunity.

I am very excited that Melanie has suggested that I sit in and observe interview training and I look forward to sharing what I’ve learned next week!

Why you should list clients on your resume

The following piece of advice is very relevant to candidates in the advertising and design/branding industry. It is helpful and beneficial to include clients managed on the resume.

I often receive resumes from candidates that are great in terms of achievements and very thorough. However, they often lack a list of clients managed at each agency and in each role. The client list not only brings the resume to life but also helps a potential employer to get a better sense of the candidate’s experience and even interests. It is a very important detail that should not be excluded. It is even a good idea to list specific projects and initiatives for each client. For example– “oversaw flash banner production for Nike” or “owned all Spring 2013 print initiatives for Macys”.

 

Candidates should feel free to ask us whether or not certain client names should be included or excluded. For example, someone who is pursuing a fashion advertising role might not want to list Pfizer as a main account as pharma is not very appealing to the more fashion focused agencies.

This can be taken on a case by case basis but it is usually smart to list out clients on a resume to add flavor to the experience and grab a potential employer’s attention.

Candidates and Counter-Offer Motivation- Not Cool

One of the worst and unethical things a candidate can do (to a client, especially) is to go through the interview process in hopes of receiving a counter offer from their current employer. It is wrong for several reasons (in no particular order): 1) it is a waste of both the search firm’s time and the client’s time, 2) it burns bridges majorly with the client and, since these industries tend to be small, tarnish the candidate’s reputation, 3) jeopardizes the client’s opportunity of finding a great person for the role (especially if the client proceeds with one particular candidate because it seems as if the candidate is truly serious about joining the company), and 4)  creates a really bad situation at the candidate’s current company as it becomes obvious that the candidate might not be loyal and is perhaps out for money only.

I worked on a senior role and the client had put all of their eggs in the basket of one candidate. Several rounds of interviews were involved, and the role was an immediate need so the client felt that they would have a great and much needed addition to their team after making an offer. The entire process lasted for about two months, and the candidate expressed a very strong interest throughout. When the offer came, she took several days to respond and even asked a very senior client in the company to make time out of their busy day to answer questions about benefits, etc.  All parties involved believed she would accept based upon all of the signs and actions. In the end, she declined the offer and said she had received a nice counter offer from her current agency. She gave some other reasons for her decision but it was clear that more money from her current employer was the primary motivation to stay put. To note, her original reasons for wanting to seek other opportunities were based on valid concerns regarding her current agency—which could not have gone away in a week’s time!

While a candidate has any right to say “no” to an offer or ultimately decide that this isn’t the right next step, a candidate should really think things through before getting to the offer stage and should definitely not express an extreme interest in joining the company if he or she is only doing it to get a counter offer from his or her current employer.

Again this not only leaves the client in a bind with an incredibly bad taste in the mouth, but it also signals to the candidate’s current employer that he or she is actively seeking other roles—and this makes for an awkward and unstable situation ultimately.

LESSON: Candidates should pull out of the interview process at the right time (definitely before reference gathering and offer stage) if they know that they are only pursuing an opportunity to use it as leverage at their current company. It just isn’t cool.

Why you should never TEXT your recruiter- Reminder !

This is another reminder to candidates to NOT text your recruiter. This is so unprofessional and can lead to dangerous situations. If you are going to be late for an interview, for example, texting a recruiter to let them know is a terrible idea- as the recruiter might not get the text immediately and thus not give the client fair warning. Texting is for friends and, while some recruiters and candidates do become friendly, all professional correspondences must remain via phone or email. Please heed this reminder and remain professional for the sake of your relationship with your recruiter as well as your chances of getting a great job!

Why You Should Never Lie about your Salary

We all want to get as much money as possible when going for a new job… As you know, a client establishes a budget range for a role and then alters it on a case by case basis depending on a candidate’s current salary, levels of experience and targeted compensation. Part of a recruiter’s job is to guide both candidates and clients regarding salary- letting the client know the “going rate” for certain roles and levels as well as keeping the candidate’s goals and expectations in check when it comes to compensation.

More often than not clients will ask a candidate to submit paystubs as proof of annual salary to avoid any type of dishonesty. The worst thing a candidate can do is lie initially about current salary as a paystub doesn’t lie. This dishonesty will most likely lead to a complete loss of the job opportunity– and a recruiter will not want to work with you again. Also, aside from being dishonest, a lying candidate also wastes a clients time majorly as they have tailored their offer based upon an incorrect figure.

So be honest throughout the process. The end goal is to get as much money as possible in the move (while being realistic of course) but honesty is always the best policy and achieves the most favorable outcome in the end for all parties.

Candidates To Limit Their Client Contact

When working with a recruiter and just in general, candidates should really limit their contact with potential employers. I will give a good example so you can see what I mean. I sent a good candidate for an interview at a reputable agency. She was totally on point in terms of personality and skillset, and she was very interested in the role and the agency. She did the right thing by sending a “thank you” email after the interview. I have stressed in the past that thank you emails/notes are very professional, appropriate, and often make a candidate stand out from the rest (I know it’s difficult to imagine but some candidates do not think to send a thank you following an interview, and this does reflect poorly on them in the eyes of the client).

In this particular case, the candidate did send a thank you but then also sent a follow up email that was a little bit quirky in hopes of being funny and perhaps seeming unique or different. The note was sent to a very senior person at the agency, and it completely turned him off from the candidate. It was unnecessary and was not entirely professional as a candidate should not be superfluously emailing/contacting a potential employer in this manner.

As a recruiter, a critical part of my job is to manage the relationship between candidates and clients throughout the interview and hiring process. Candidates should leave it to the recruiter to act as the communication liaison during these stages and truly limit interaction with the client until (fingers crossed) they have gotten the job. It is the best, smartest, and safest way to go about it. And if a candidate has a point to relay that was not stressed in the interview, for example, the candidate should speak with the recruiter instead of the client directly- and the recruiter will handle this communication in a professional way.

In this case, the candidate literally put herself out of the running through one email. The candidate’s intention may have been great, but the end result was quite negative and unfortunate.

Proper Candidate Etiquette when Declining an Offer

Candidates have any right to decline an offer from a client. This is quite common and happens for various reasons. It is of course disappointing to the client, but it is a candidate’s right and personal choice to decline (even if he or she has expressed interest in the role throughout the process). As a recruiter, I obviously feel disappointed when a candidate declines as a lot of effort is put into the process overall and much faith is put into the candidate and the candidate/client match. The client has also spent a great deal of time and energy on interviewing (in most cases multiple times), discussing, offering, and negotiating with the candidate. I am writing this blog as I have seen candidates exhibit very poor and rude behavior upon declining an offer. It not only makes the candidate look bad from a personal standpoint but it really can burn a professional bridge with the client as well as tarnish the candidate’s reputation—as the creative industry is small, and people talk.  Below are some helpful and proper pointers for candidates when declining an offer—

1)     A candidate should call a recruiter to decline (rather than shoot off a quick email) and give an explanation as to why he or she has chosen to decline. With this information, the recruiter can provide the explanation to the client so the client does not feel as burned or rejected. Also the recruiter can uphold the candidate’s reputation by positioning the reason for the decline in the best light. It is our job to manage this part of the process.

2)     The candidate should not avoid a recruiter’s phone calls when the recruiter reaches out for a lengthier conversation as to why the candidate has declined the offer. Some candidates feel scared to connect with the recruiter but avoidance makes it worse.

3)     A candidate should send a nice email or letter to the client , thanking the client for the opportunity and closing the loop on a more positive note

4)     A candidate should be able to give an answer to the client in a 24 hour period. There are some exceptions to this rule, but it should not take much longer to make a decision. It reflects poorly on the candidate and instills a lot of doubt in the client’s eyes.

Candidates should realize again that a lot of effort has been put into the process by all parties involved, and it really doesn’t take much time to handle this type of situation with grace and class. Also a recruiter and a client will likely not want to work with the candidate moving forward if he or she behaves in a nonchalant, dismissive, or indifferent manner upon declining the offer.

Please heed the above as it really does make a huge difference. An offer declination is never a fun situation to face but it doesn’t have to be bad if handled the appropriate way.

Post from Carolyn our new intern

As the new intern at The Melanie Andersen Agency, I had no prior experience in regards to recruiting or creative industries. Honestly, I was not completely sure of what I had signed up for but when it comes to a new adventure I am always up for the challenge. This will be my third week with the ladies of TMAA and I believe that I have already picked up some information that is invaluable to any professional or company.

1. Who is the client?

The answer to this question is the cornerstone of how an executive search consultancy operates. Our clients are the companies that pay us to find them candidates. This is not to say that recruiters do not have the candidates best interests at heart or put in hours of extensive prep time with candidates prior to the screening and interview process. That being said, our primary function, as a recruiting agency is to find candidates that fit the job description given to us by the clients who we have been retained by. Each job description is customarily very detailed with specific expectations and experience required. We are not agents – this would change recruiters’ moniker from “head hunters” to “role hunters.”

2. The salary and package

Normally a high priority topic for candidates, the salary negotiation is an essential and yet sometimes tedious part of the recruiting process for the candidate, client and recruiter alike. Due to the often structured and non-negotiable terms of the job description, some candidates become slightly outlandish with their salary expectations during the negotiations. The best weapon a candidate has in their salary negotiation arsenal is research. Candidates it is crucial to know the worth your current role holds as well as the role you are interviewing for. With this information you will gain understanding of what is acceptable salary request during negotiations and what is not.

More frequently than not candidates are too concerned with the highest salary possible and lose sight of the big picture and end result, i.e. getting the job. Always remember happiness in the work place is just important as salary. It is vital handle negotiations in a respectful and polite manner because the way the candidate handles the interview process can either leave good or bad impression with both the recruiter and the potential new company.

In summary, I am looking forward to what this next week will bring and continuing to sharing what I am learning!